Refund policy

Refund requests must be made within 15 days of purchase for eligible merchandise received defective or tainted, excluding damage during shipping. Customized logos, altered apparel, promotional products, large signage, trade-show products, real-estate products, paper printing and custom designs are non-returnable.

Eligible returned items must be unused, in their original condition and packaging, with a receipt or proof of purchase. Contact Artworx with your order number and photos so the team can review the issue and explain the next steps. Do not send merchandise to the manufacturer.

Artworx will notify you after returned merchandise is received and inspected, including whether the refund is approved. Approved refunds are credited to the original payment method; bank processing times vary. Only regular-priced items are eligible for refunds. Defective or damaged items may be considered for replacement with the same item.

Return shipping is the customer’s responsibility and shipping costs are non-refundable. If applicable, return shipping costs are deducted from the refund. A trackable service or insurance is recommended for merchandise valued over $75. Contact Artworx before mailing a return to confirm the instructions for your order.

For an eligible return of merchandise marked as a gift and shipped directly to you, gift credit is issued after the return is received. If the order was not marked as a gift or was shipped to the gift giver first, an approved refund goes to the original purchaser.

If a refund has not appeared, check with your bank or card provider, then contact Artworx for help.

Current contact and return address

Artworx Print
1159 Iowa Ave, Suite L
Riverside, CA 92507

info@artworxprint.com
(951) 588-9808

Monday–Friday: 8 AM–5 PM
Saturday and Sunday: closed